Privacy Policy
Last updated: July 17, 2025
1. Introduction
PineBrookPress ("we," "our," or "us") takes your privacy seriously. This Privacy Policy outlines our approach to privacy and how we collect, handle, disclose, and protect your personal information when you visit our website pinebrookpress.sbs or when utilizing our yacht charter services.
By employing our services, you agree to the practices outlined in this policy. Our policy is in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) as well as other pertinent Canadian privacy laws.
2. Information We Collect
2.1 Personal Information
The personal information we gather is provided voluntarily by you during actions such as:
- Reserving a yacht charter
- Getting in touch with us via our website or by telephone
- Opting into our newsletter
- Completing our online forms
- Engaging in our surveys or marketing initiatives
Such information may consist of:
- Your name and contact details (including your email, phone, and address)
- Financial details for transactions (handled securely by third-party services)
- Your yacht charter preferences and specific needs
- Emergency contact details
- Any pertinent dietary requirements or health information you may provide
2.2 Automatically Collected Information
Details about your device and how you interact with our website are collected automatically, which includes:
- Your IP address and geographical details
- The type and version of your browser
- Web pages you've visited and the duration of your visit on our site
- Referral sources
- Specifics about your device (such as type and screen resolution)
2.3 Cookies and Tracking Technologies
Cookies and other similar tracking technologies are employed on our website to enhance your browsing experience. These tools are used to:
- Store your preferences
- Monitor and analyze site performance and usage
- Deliver content that is tailored to you
- Refine our offerings
Your preferences for cookies can be managed through your browser settings or our cookie consent tool.
3. How We Use Your Information
The information gathered is utilized for purposes such as:
- Providing Services: Facilitating yacht charter services, managing reservations, and communicating with you about your bookings
- Supporting Customers: Addressing your inquiries and offering assistance
- Processing Transactions: Handling payments and managing financial matters
- Ensuring Safety and Security: Maintaining the safety of our operations and preventing fraudulent activities
- Promotional Efforts: Dispatching marketing materials and updates upon your approval
- Enhancing Our Website: Analyzing user behavior to better our website's functionality
- Adhering to Legal Obligations: Complying with relevant laws and legal requirements
4. Information Sharing and Disclosure
We pledge not to sell, exchange, or lease your personal details to outside parties. Exceptions to sharing your information include:
4.1 Third-Party Service Providers
Your information might be shared with reputable third-party providers who aid us with various services, such as payment processing, website hosting and upkeep, email marketing, performance analysis, and customer support.
4.2 Compliance with Legal Requirements
We may be required to reveal your details due to legal obligations, legal processes, court mandates, urgent situations, or investigations into suspected fraudulent or illegal activities.
4.3 Business Transactions
If we undergo a business transaction like a merger, acquisition, or asset sale, your data might be transferred as a part of the deal.
5. Data Security
We have installed suitable security measures to safeguard your data from unauthorized access, modifications, disclosure, or destruction. These include encryption, secure server setups, access control procedures, periodic reviews, and staff education.
We admit that no method of transferring data over the internet or electronic storage can be deemed entirely secure; thus, we cannot assert complete security for your data.
6. Data Retention
Your personal data is kept only as long as necessary for the reasons it was collected or as mandated by law. Typical retention periods include:
- Charter bookings: 7 years for tax and legal purposes
- Marketing communication: until you request removal or unsubscribe
- Website analytics: 26 months
- Customer service interactions: 3 years from the latest contact
7. Your Rights and Choices
Your rights encompass the ability to request access, corrections, deletion (as per legal constraints), data portability, withdrawal from marketing communications, and managing your cookie settings. To apply these rights, please reach out to us through the contact details below.
8. Third-Party Services
8.1 Google Analytics
Google Analytics is applied to assess how our website is used. You have the option to opt-out using the Google Analytics Opt-out Browser Add-on.
8.2 Social Media Platforms
Our website may feature links to social media platforms that have their own privacy policies.
8.3 Payment Processing Companies
Transaction processing is handled by third-party processors that are compliant with PCI DSS standards.
9. International Data Transfers
We might transfer and process your information in countries different from Spain. In such cases, we ensure that appropriate protections are applied, consistent with applicable privacy regulations.
10. Children’s Privacy
Our services are not targeted towards individuals below the age of 13, and we do not intentionally collect data from such users. If it comes to our attention that a minor has provided us with their information, we will take immediate action to remove it.
11. Amendments to This Privacy Policy
Changes to this Privacy Policy may occur to reflect alterations in our practices or legal requirements. Revised policies will be communicated through our website, notices to registered users, or announcements on our platform. Continued usage of our services following these updates indicates your acceptance of the new terms.
12. How to Contact Us
For inquiries regarding this Privacy Policy or our handling of your data, please contact us at:
PineBrookPress — Privacy Officer
Prestige Marina Bay
Valencia 46024
Spain
Phone: +34 963 67 50 80
Email: privacy@pinebrookpress.sbs
13. Google Ads User Consent Policy
We adhere to Google Ads user consent policies. Adjustments to cookie and tracking preferences can be made at any time using our cookie management tool.